TEKVOX Knowledgebase

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Topics: Equipment Returns, Troubleshooting

Equipment Returns

If you have an under-warranty product that has stopped working, please contact contact our support team. If our technicians are not able to resolve the issue, fill out the RMA Submission form on our Support page. We will contact you with shipping instructions for returning the defective unit.

Topics: Products and Software Information, TekTouchPad

TekTouchPad Programming

Q: How do I use the TekTouchPad utility program to retrieve and load projects into a TekTouchPad?
A: You first need to get properly connected to the serial port of the TekTouchPad including selecting the correct Com port. Follow the instructions in the TekTouchPad utility Help file.

Q: How do I

Topics: System Controls, Troubleshooting

TekMonitor

Q: A TekMonitor has stopped communicating with my equipment. What do I do?
A: Reset the power on the TekMonitor and TEK 1201. You may also need to connect to the TekMonitor using TekManager.

Q: Do I need to have a TekMonitor in order to use my TekTouchPad? Can the touchscreen just talk directly

Topics: Products and Software Information, TekManager

TekManager

Q: How do I use TekManager to connect to a TEK 2 in order to test the display and 1201 connections?
A: A quick way to do this is to use the IP address obtained above and connect using the Search Single IP Address. Once connected, double click on the TEK 2 to display the control screen and select th

Topics: Products and Software Information, TekDataLocker

TekDataLocker

Q: What is TekDataLocker?
A: TekDataLocker is a secure cloud file management system that keeps track of software and documentation. Each campus has their own folders and files which are assigned by user’s rights. All users have access to TEKVOX documents and drawings. It can be found at www.tekda

Topics: System Video Output, Troubleshooting

HDBaseT Receivers and Transmitters

Q: How do I test the HDBaseT receiver?
A: The HDBaseT receiver has a link LED on it. The receiver is usually connected properly if the LED is on.

Topics: Industry-Wide Compatibility, Products and Software Information

Crestron and AMX Compatibility

Q: I currently own a Crestron or AMX projector but am interested in interfacing to a TEKVOX TekMonitor. How do I link control of my Crestron/AMX projector to the TEKVOX controller?
A: To interface to a TEKVOX TekMonitor you need to add the TEKVOX TekEzLink modules to you control system. You can con

Topics: Ceiling Boxes, Installation

CB1-A Ceiling Box

Q: How do I Install the Ceiling Box correctly?
A: A Ceiling Box must be installed following the procedure in the Ceiling Box User’s Manual. A licensed electrician is required to connect 100 volt power.

Topics: Products and Software Information, TEK-UT Universal Translator

Universal Translator

A customer will often have a nice conference room operated by a control system and want to replace the video projector. One of your sales reps will then tells them that it’s not a problem and the customer purchases a new projector from you. You then schedule your installers and programmer for the

Topics: Products and Software Information, TekTips

TekTips

Includes information on connecting balanced stereo to balanced mono, unbalanced stereo to balanced mono, and combining two RS232 transmitters together.

TekTips White Paper

111.19 KB 576 downloads

Topics: Products and Software Information, TekEzLink

What is Tek EzLink?

“TekEzLink™ is a unique TCP/IP based protocol allowing for easy integration of AMX and Crestron type control systems. Utilization of this protocol allows the control system to control and monitor multiple video projectors in real time without polling or the resultant taxing of the control system