TEKVOX Knowledgebase

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Topics: Device Power, Troubleshooting

Troubleshooting Power in PoE Devices

This article contains instructions for troubleshooting power-related issues in devices using Power over Ethernet (PoE)

Topics: Device Power, Troubleshooting

Troubleshooting Power in PoH Devices

This article contains instructions for troubleshooting power-related issues in devices using Power over HDBaseT (PoH)

Topics: Installation, Software

Downloading and Installing TekManager

This article contains instructions for installing the TekManager software suite

Topics: Installation, Touchscreen Controllers

TekTouchPad Wall Installation

This article contains instructions for installing a TekTouchPad 3.5″ touchscreen controller on any flat, vertical surface (e.g. drywall)

Topics: Cable Housings, Installation

TSC7 Cable Housing Installation

This article contains instructions for installing a TSC7 cable housing

Topics: Installation, Touchscreen Controllers

TCX10 Wall Installation

This article contains instructions for installing a TCX10 10″ touchscreen controller on a wall or other flat, vertical surface

Topics: Installation, Touchscreen Controllers

TCX10 Podium Installation

This article contains instructions for installing a TCX10 10″ touchscreen controller on any flat, horizontal surface (desk, table, podium, etc).

Topics: Installation, Touchscreen Controllers

TCX7 Wall Installation

This article contains instructions for installing a TCX7 7″ touchscreen controller on a wall or other flat, vertical surface

Topics: Installation, Touchscreen Controllers

TCX7 Podium Installation

This article contains instructions for installing a TCX7 7″ touchscreen controller on any flat, horizontal surface (desk, table, podium, etc).

Topics: Installation, Touchscreen Controllers

TekTouchPad Podium Installation

This article contains instructions for installing a TekTouchPad 3.5″ touchscreen controller on any flat, horizontal surface (desk, table, podium, etc).

Topics: Installation, Occupancy Sensors

Large-Room Wall Mount Occupancy Sensor Installation

To download the full installation guide, which includes detailed instructions & graphics for each step, click here.

To visit the 78021 Large-Room Wall-Mount Occupancy Sensor Product Page, click here.

Wall-mounted occupancy sensor should be placed at the front of the room, above head height

Topics: Installation, Occupancy Sensors

Large-Room Occupancy Sensor Installation

To download the full installation guide, which includes detailed instructions & graphics for each step, click here.

To visit the 78003 Large-Room Occupancy Sensor Product Page, click here.

Large-room occupancy sensors should be placed in the approximate center of the room, with vents facin

Topics: Equipment Returns, Troubleshooting

Equipment Returns

If you have a product under warranty that has stopped working, please contact our support team. If our technicians are not able to resolve the issue, fill out the RMA Submission form on our Support page. We will then contact you with shipping instructions for returning the defective unit.

Topics: Installation, Occupancy Sensors

Small-Room Occupancy Sensor Installation

To download the full installation guide, which includes detailed instructions & graphics for each step, click here.

To visit the 78002 Small-Room Occupancy Sensor Product Page, click here.

Small-room occupancy sensors work best when placed behind or above the instructor, with the vents facing

Topics: Products and Software Information, TekDataLocker

TekDataLocker

TekDataLocker is a secure cloud file management system that keeps track of software and documentation. Each campus has their own folders and files which are assigned by user’s rights. All users have access to TEKVOX documents and drawings. It can be found at www.tekdatalocker.com