TEKVOX Knowledgebase

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Topics: Installation, Occupancy Sensors

Large-Room Wall Mount Occupancy Sensor Installation

Wall-mounted occupancy sensor should be placed at the front of the room, above head height. Make certain there are no air vents within 4 feet of the sensor, and that no air is blowing directly across it. After selecting the optimal position for the occupancy sensor:

Drill a 1″ diameter hole in

Topics: Installation, Occupancy Sensors

Large-Room Occupancy Sensor Installation

Large-room occupancy sensors should be placed in the approximate center of the room, with vents facing towards most likely points of entry or exit. Make certain there are no air vents within 4 feet of the sensor, and that no air is blowing across it. After selecting the optimal position for the occu

Topics: Equipment Returns, Troubleshooting

Equipment Returns

If you have a product under warranty that has stopped working, please contact our support team. If our technicians are not able to resolve the issue, fill out the RMA Submission form on our Support page. We will then contact you with shipping instructions for returning the defective unit.

Topics: Installation, Occupancy Sensors

Small-Room Occupancy Sensor Installation

Small-room occupancy sensors work best when placed behind or above the instructor, with the vents facing towards the students. Make certain there are no air vents within 4 feet of the sensor, and that no air is blowing across it. After selecting the optimal position for the occupancy sensor:

Re

Topics: Products and Software Information, TekTouchPad

TekTouchPad Programming

Q: How do I use the TekTouchPad utility program to retrieve and load projects into a TekTouchPad?
A: You first need to get properly connected to the serial port of the TekTouchPad which includes selecting the correct Com port. Follow the instructions in the TekTouchPad utility Help file.

Q: How

Topics: System Controls, Troubleshooting

TekMonitor

Q: A TekMonitor has stopped communicating with my equipment. What do I do?
A: Reset the power on the TekMonitor and TEK 1201. You may also need to connect to the TekMonitor using TekManager.

Q: Do I need to have a TekMonitor in order to use my TekTouchPad? Can the touchscreen just talk directly

Topics: Products and Software Information, TekManager

TekManager

Q: How do I use TekManager to connect to a TEK 2 in order to test the display and 1201 connections?
A:  Use the IP address obtained above and connect using the Search Single IP Address. Once connected, double click on the TEK 2 to display the control screen and select the TEK 1201 tab. To see if a

Topics: Products and Software Information, TekDataLocker

TekDataLocker

Q: What is TekDataLocker?
A: TekDataLocker is a secure cloud file management system that keeps track of software and documentation. Each campus has their own folders and files which are assigned by user’s rights. All users have access to TEKVOX documents and drawings. It can be found at www.tekda

Topics: System Video Output, Troubleshooting

HDBaseT Receivers and Transmitters

Q: How do I test the HDBaseT receiver?
A: The HDBaseT receiver has a link LED on it. The receiver is usually connected properly if the LED is on.

Topics: Industry-Wide Compatibility, Products and Software Information

Crestron and AMX Compatibility

Q: I currently own a Crestron or AMX projector but am interested in interfacing to a TEKVOX TekMonitor. How do I link control of my Crestron/AMX projector to the TEKVOX controller?
A: To interface to a TEKVOX TekMonitor, you will need to add TEKVOX TekEzLink modules to you control system. You can c

Topics: Ceiling Boxes, Installation

CB1-A Ceiling Box

Q: How do I Install the Ceiling Box correctly?
A: A Ceiling Box must be installed by following the procedure in the Ceiling Box User’s Manual. A licensed electrician is required to connect 100 volt power.

Topics: Products and Software Information, TEK-UT Universal Translator

Universal Translator

A customer will often have a nice conference room operated by a control system and want to replace the video projector. One of your sales reps will then tells them that it’s not a problem and the customer purchases a new projector from you. You then schedule your installers and programmer for the

Topics: Products and Software Information, TekTips

TekTips

Includes information on connecting balanced stereo to balanced mono, unbalanced stereo to balanced mono, and combining two RS232 transmitters together.

TekTips White Paper

111.19 KB 635 downloads

Topics: Products and Software Information, TekEzLink

What is Tek EzLink?

“TekEzLink™ is a unique TCP/IP based protocol allowing for easy integration of AMX and Crestron type control systems. Utilization of this protocol allows the control system to control and monitor multiple video projectors in real time without polling or the resultant taxing of the control system