Before Contacting TEKVOX Support
Please take a moment to browse our Knowledgebase Articles. Topics include product information, installation instructions, and troubleshooting tips for resolving common problems.
To Request Additional Technical Support
A technician will respond promptly to help with whatever problem you’re encountering.
In your message, please include:
- First & Last name
- Preferred email address
- Preferred phone number
- Company Name
- Part Number of equipment or system in question
- Serial number, if applicable
- Location (Campus/Building/Room)
- Description of the problem, including as much detail as possible
To Submit an RMA Request
Complete an RMA Submission Form
Support staff will be in touch with instructions to repair or replace the unit.
Additional Product Return Information:
- If a spare unit of the same model is not available, indicate that you require an advanced replacement when completing the form
- Please include as much detail as possible on the encountered failure
- List all troubleshooting attempted to fix the problem (if no troubleshooting has been attempted, the RMA will not be accepted)
- Do not return failed equipment without first submitting an RMA request