Please take a moment to browse our Knowledge Base. If you do not find the answer to your issue, please email email@example.com, and a technician will respond promptly with an answer to the problem you are encountering. In your email, please include the following information:
- First and last name
- Email address
- Company Name (e.g. TEKVOX)
- Part number of equipment/system with which you are experiencing difficulty
- Serial number of unit, if applicable
- Description of the problem you’re encountering, with as much detail as possible
For equipment returns, fill out an RMA Submission form and our support staff will be in touch with you as quickly as possible to help repair or replace the unit. If you do not have a spare unit of the same model, please indicate that you require an advanced replacement when completing the form, and you will be shipped a replacement and return shipping label.
Returns will not be accepted if the item’s warranty has expired, or if the problem is not clear from the provided information. Equipment returns will not be accepted if an RMA request is not submitted. Do not ship the unit in question until you receive confirmation from TEKVOX that your RMA has been authorized.